Waste Officer – CAWRA

Waste OfficerCentral Adelaide Waste and Recycling Authority (CAWRA)Are you an organised and proactive professional who enjoys solving problems, building strong relationships and delivering great customer outcomes? Do you thrive in a role where no two days are the same and where your work helps deliver essential services to thousands of residents?The Waste Officer role offers a unique opportunity to work with the Central Adelaide Waste and Recycling Authority (CAWRA), supporting waste and recycling services across the City of Port Adelaide Enfield (PAE) and City of Charles Sturt (CCS). Working at the centre of operations, you'll collaborate with contractors, council teams and community members to help ensure services are delivered efficiently and effectively.This position is employed by the City of Port Adelaide Enfield (PAE) and seconded to CAWRA, working in partnership with the City of Charles Sturt (CCS).This is 3-Year Fixed-Term Contract.About CAWRAEstablished in 2019, CAWRA is a regional subsidiary of the Cities of Charles Sturt and Port Adelaide Enfield. As a growing organisation, CAWRA works to improve waste diversion, resource recovery, contract performance and environmental outcomes across the region through the delivery of innovative and sustainable waste management solutions.About the RoleAs the key operational link between CAWRA, councils, contractors and the community, you'll play an important role in helping keep waste and recycling operations running smoothly across the region.You'll manage escalated customer enquiries, coordinate operational requests, maintain accurate records and support contract administration activities. This varied role also offers opportunities to contribute to process improvements, stakeholder engagement and sustainable waste and resource recovery outcomes.Key ResponsibilitiesManage escalated customer enquiries and complaints with professionalism, empathy and a focus on resolution.Coordinate requests including missed collections, damaged bins, repairs, replacements and new service applications.Support contractor performance monitoring, reporting and contract administration activities.Support the review of waste-related development applications to ensure appropriate waste management and resource recovery outcomes.Maintain accurate records, databases and operational information.Liaise with contractors, council staff and community stakeholders to achieve positive outcomes.Assist with procurement activities, reporting, correspondence and continuous improvement initiatives.Coordinate waste services for multi-unit dwellings, sporting clubs and community facilities.About YouYou are a proactive and customer-focused professional who enjoys working with people and takes pride in delivering high-quality outcomes. You have strong organisational skills, excellent attention to detail and the ability to manage competing priorities.You will bring:Experience in administration, customer service, contract administration or a similar operational environment.Excellent communication and relationship-building skills.Strong organisational and data management capabilities.Sound knowledge of Microsoft Office applications, including strong Excel skills, and experience using corporate systems for data management, reporting and record keeping.The ability to prioritise workloads, meet deadlines and adapt to changing priorities.A professional and empathetic approach to resolving issues and supporting customers.A proactive mindset with a focus on continuous improvement and practical solutions.Desirable:Qualification in business administration, local government, contract management, waste management or a related field.Why Join CAWRA?Flexible working arrangements.Modern purpose-built facility with free onsite parking.Opportunity to make an impact across two metropolitan councils.Exposure to high-profile waste and recycling contracts delivering real environmental outcomes.Contribute to an evolving organisation shaping the future of resource recovery and waste management.Varied and meaningful work with opportunities to influence service improvements and operational outcomes.Collaborative and supportive team environment where initiative, ideas and expertise are valued.Please refer to the Position Description for further information.Level 4 | $94,525 - $101,474 per annum + Superannuation(Dependent on qualifications and experience)For a confidential discussion, please contact CAWRA Enquiries on 0473 975 042. To apply, click Apply and submit your cover letter and resume.Applications close 5:00pm Friday 20th November 2026.We may commence interviews prior to the closing date, so early applications are encouraged.Position Description AUD Kilburn 5084

Waste Officer - CAWRA

Waste Officer

Central Adelaide Waste and Recycling Authority (CAWRA)

Are you an organised and proactive professional who enjoys solving problems, building strong relationships and delivering great customer outcomes? Do you thrive in a role where no two days are the same and where your work helps deliver essential services to thousands of residents?

The Waste Officer role offers a unique opportunity to work with the Central Adelaide Waste and Recycling Authority (CAWRA), supporting waste and recycling services across the City of Port Adelaide Enfield (PAE) and City of Charles Sturt (CCS). Working at the centre of operations, you'll collaborate with contractors, council teams and community members to help ensure services are delivered efficiently and effectively.

This position is employed by the City of Port Adelaide Enfield (PAE) and seconded to CAWRA, working in partnership with the City of Charles Sturt (CCS).

This is 3-Year Fixed-Term Contract.

About CAWRA

Established in 2019, CAWRA is a regional subsidiary of the Cities of Charles Sturt and Port Adelaide Enfield. As a growing organisation, CAWRA works to improve waste diversion, resource recovery, contract performance and environmental outcomes across the region through the delivery of innovative and sustainable waste management solutions.

About the Role

As the key operational link between CAWRA, councils, contractors and the community, you'll play an important role in helping keep waste and recycling operations running smoothly across the region.

You'll manage escalated customer enquiries, coordinate operational requests, maintain accurate records and support contract administration activities. This varied role also offers opportunities to contribute to process improvements, stakeholder engagement and sustainable waste and resource recovery outcomes.

Key Responsibilities

  • Manage escalated customer enquiries and complaints with professionalism, empathy and a focus on resolution.
  • Coordinate requests including missed collections, damaged bins, repairs, replacements and new service applications.
  • Support contractor performance monitoring, reporting and contract administration activities.
  • Support the review of waste-related development applications to ensure appropriate waste management and resource recovery outcomes.
  • Maintain accurate records, databases and operational information.
  • Liaise with contractors, council staff and community stakeholders to achieve positive outcomes.
  • Assist with procurement activities, reporting, correspondence and continuous improvement initiatives.
  • Coordinate waste services for multi-unit dwellings, sporting clubs and community facilities.

About You

You are a proactive and customer-focused professional who enjoys working with people and takes pride in delivering high-quality outcomes. You have strong organisational skills, excellent attention to detail and the ability to manage competing priorities.

You will bring:

  • Experience in administration, customer service, contract administration or a similar operational environment.
  • Excellent communication and relationship-building skills.
  • Strong organisational and data management capabilities.
  • Sound knowledge of Microsoft Office applications, including strong Excel skills, and experience using corporate systems for data management, reporting and record keeping.
  • The ability to prioritise workloads, meet deadlines and adapt to changing priorities.
  • A professional and empathetic approach to resolving issues and supporting customers.
  • A proactive mindset with a focus on continuous improvement and practical solutions.

Desirable:

  • Qualification in business administration, local government, contract management, waste management or a related field.

Why Join CAWRA?

  • Flexible working arrangements.
  • Modern purpose-built facility with free onsite parking.
  • Opportunity to make an impact across two metropolitan councils.
  • Exposure to high-profile waste and recycling contracts delivering real environmental outcomes.
  • Contribute to an evolving organisation shaping the future of resource recovery and waste management.
  • Varied and meaningful work with opportunities to influence service improvements and operational outcomes.
  • Collaborative and supportive team environment where initiative, ideas and expertise are valued.

Please refer to the Position Description for further information.

Level 4 | $94,525 - $101,474 per annum + Superannuation
(Dependent on qualifications and experience)

For a confidential discussion, please contact CAWRA Enquiries on 0473 975 042.

To apply, click Apply and submit your cover letter and resume.

Applications close 5:00pm Friday 20th November 2026.

We may commence interviews prior to the closing date, so early applications are encouraged.

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